Sputnik Moment is a boutique Salesforce consultancy offering implementation and support services to foundations, human services and arts nonprofits, and family services organizations.
Clients come to us when they’re at a critical decision point (their “Sputnik Moment“) and need expert guidance to align their CRM, grants management, and fundraising systems to their future needs and goals.
Our guiding principle is to keep our clients’ best interests front and center of everything we do. That means:
- We provide candid and honest advice to help our clients make decisions.
- We protect our clients’ confidentiality and their constituents’ data.
- We devote a significant portion of our time in continuing education to ensure the quality of our work.
- We take pride in sharing our expertise with our clients. That means we work to enable our clients to manage their own technology to the extent that works best for them.
- We are timely and responsive to client expectations.
- We respect the expertise our clients bring to our projects, whether that expertise is technical in nature or not. When things get confusing, we explain it in terms that connect the dots between our technical expertise and the client’s expertise in their business.
Sputnik Moment team members work hard to help our clients maximize their impact – and we’re looking for a part-time Project Manager to join us!
Project Managers play a critical role in keeping our client engagements on time, on budget, and in scope. This part-time Project Manager will work closely with our Director of Professional Services to refine our project management practices and tools, ensuring a consistent approach with enough flexibility to meet the needs of our Grantmaking and CRM clients.
Project Managers at Sputnik Moment are responsible for project management and first-line stakeholder management with a portfolio of 5-10 clients, with support from the Director of Professional Services for escalations and process improvement. For this role, we expect to need approximately 10 hours per week, with room to grow from there.
Project Managers are responsible for:
- Upholding Sputnik Moment’s team values in all aspects of our work
- Maintaining data integrity and security for our clients
- Supporting Consultants in following established processes and Salesforce best practices to gather requirements, make technical recommendations, and configure client accounts to meet key user stories
- Setting up and managing project documentation, timelines (internal & external), status updates, project resources (including Asana projects, Google Spaces, and other tools)
- Communicating directly with clients in a timely, respectful, and clear way
- Working with Consultants to set and follow up on realistic client expectations about scope and timeline
- Running effective client and internal meetings, with clear agendas, meeting summaries including action itemsServe as main point of contact for clients, building strong relationships and trust
- Understanding the specific needs, priorities, and roles of individual client stakeholders
- Addressing stakeholder sentiment, timeline, and scope risks as first line of escalation
- Surfacing concerns about project risks to the client’s lead consultant (if applicable) and Director of Professional Services, including:
- Stakeholder sentiment risks
- Scope/budget risks
- Timeline risks
- Ensuring followup on opportunities for expanded work
- Tracking progress on specific tasks and questions in Sputnik’s defined systems
- Sharing expertise with others on the team using #LessonsLearned in Chatter and in team meetings
Project Managers are expected to maintain and grow their expertise in:
- Our clients’ high level business processes, key priorities, and criteria for project success
- Project management fundamentals and best practices for hybrid Waterfall/Agile projects
Success for Project Managers is measured by:
- On time, on budget, in scope project completion
- Client satisfaction rates
- Timely, respectful project communication with clients and colleagues
- Reasonable billable target achievement
- Client retention
Hiring salary range: $40-50 per hour